Return & Exchange Policy

RETURN POLICY 

• You may return any item purchased on the Site within a period of fourteen (14) days from the date you received the item. Returned item may be exchanged for any item in the online store provided the return requirements are met.

 

To be eligible for the return and exchange, your item: 

1. Must be in perfect selling condition
2. Still look unused having no wear and tear
3. In its original packaging with hangtag still attached
4. Must have the receipt as proof of purchase

 

• The item being returned may be exchanged for an item of equal value. If the value of the returned item is higher than that of the item being taken in exchange, no cash refund will be issued by Ikonic Concepts Sdn Bhd. If the item taken in exchange has a higher value than the item being returned, the difference in value must be paid to Ikonic Concepts Sdn Bhd.

 

DEFECTIVE ITEM

We are committed and constantly strive to ensure that the products we provide you are of the highest quality.  However, if you believe that the product you have purchased has an inherent defect, please email customerservice@ikonic.com.my with the subject: ‘Request to Return Damaged Items’. Please include pictures of the damaged parts and a brief description of the damage.

 

• Kindly send the product to below address:

 

However, you will be responsible for paying for your own shipping costs associated with the return. Once the item is received, we will contact you via email, SMS, or WhatsApp that we have received the product. 

• Our quality inspection team will assess the damage. Please allow up to 7 days for your return to be processed.

• If returned item is determined to have an inherent defect, we will cover the cost of delivering your new product to you.
• If upon assessment, the product is found to be in perfect selling condition, we shall ship it back to you at your own expense. 

 

For further inquiries, you may contact us through email customerservice@ikonic.com.my