Other FAQs:
1.How do I pay using Atome?
Choose Atome as your payment method at checkout page. Make your first repayment (one-third of your bill) with your credit or debit card at the time of purchase and the rest over the next two months in two equal interest-free installments.
2.Do customers have to pay any fees for using the Atome service?
There are no hidden service fees or interest charges if you pay all your scheduled installments on time.
3.Can I make a refund? Where can I see my refund status?
Refunds are subject to the Speedo Malaysia Return & Exchange Policy. Please note that we do not offer cash refunds for change-of-mind returns. Eligible items may be exchanged for another item of equal value, subject to our return requirements.
If a refund is approved for a defective item or other eligible case, the refund will be processed through Atome once the return has been received and assessed by our quality inspection team.
You may check the status of your refund through your Atome app. Please allow up to 7 days for us to assess and process the returned item. The time taken for the refund to appear in your Atome account may vary depending on Atome's processing time.
For further assistance regarding your return or refund, please contact customerservice@ikonic.com.my
4.Can repayment date be pushed back?
Under normal circumstances, no, but if you are facing technical difficulties or other problems that prevent you from paying on time, though, please get in touch with Atome as soon as possible so Atome can provide you with the support that you need.
5.What happens if I miss a payment?
If you missed a scheduled payment, Atome will charge you an administration fee and freeze your account until the outstanding amounts are paid. To reactivate your account, Atome will charge a RM50 fee. If this reactivation fee and instalment is not paid within seven days, an additional RM25 fee will be charged. In Malaysia, the maximum administrative fee is capped at RM150 per transaction.
6.What are the payment methods for repayment?
App repayment: Go to your ATOME APP. Select "Check and Pay" overdue bills. Update your credit or debit card details.
Auto-Deduction: Deposit sufficient funds to the debit/credit card bound to your Atome account for auto deduction.
7.What should I do if I was failed?
You can contact the Atome's customer service to confirm the failed reason and try again later.
8.Does Atome has an amount limit?
The minimum bill amount customers can pay using Atome is 25 MYR.
For full terms and conditions please visit Atome's FAQ link:
For Atome's customer service you can contact:
Be at least 18 years of age and currently reside in Malaysia
Have a mobile phone number registered under your MyKad with your telco
own a credit or debit that will be used to pay for your purchase on Atome
